Vector Industries, Inc. guarantees all products to be free of manufacturing defects for one full year from the date of original invoice. Should you experience a malfunction during this period, all parts requiring repair will be shipped and replaced free of charge. All inoperable or damaged units must be returned to our facility for inspection. Depending upon each individual circumstance, we may cross-ship the replacement unit with a pre-paid return shipping label to retrieve the defective product. If the faulty unit is not returned to our facility within 30-days after you receive your replacement unit, we reserve the right to invoice you for the full value of the shipped replacement. If upon receipt and inspection of the defective unit it is deemed that abuse or misuse caused the initial failure, some charges up to the full replacement value of the unit may apply.
Prior to returning a product, you must contact our office for verbal or written authorization. If the return unit has already been installed and contaminated with chemicals, the faulty product must be drained and rinsed of all chemical residues. Upon shipment, a full written disclosure of all chemicals that were used along with their MSDS must accompany the returned unit. If you wish to return or exchange a product that has not yet been installed, all parts and accessories sold with the unit must be returned to receive a full credit for the value of the product. Shipping charges and re-stocking fees may apply.